1. Free Delivery

Ember & Ivy provides free standard delivery on all eligible orders placed through our website.

Customers do not need to enter a discount code or complete additional steps to receive free delivery. The delivery cost will be shown as free during checkout where applicable.

2. Order Processing Time

After an order has been confirmed, products are prepared for dispatch within 1–2 working days.

• Orders placed Monday to Friday are normally processed within the following 1–2 working days.
• Orders placed during weekends or public holidays will be processed on the next available working day.
• Additional preparation time may occasionally be required during periods of increased order volume.

3. Delivery Timeframes

After dispatch, delivery normally arrives within the estimated timeframes below:

Delivery times are estimates and may vary depending on the delivery provider, destination and circumstances outside our control.

4. Dispatch Confirmation

Once your order has been dispatched, confirmation details will be sent using the contact information provided during checkout.

Please ensure your email address and delivery information are accurate when placing an order.

5. Delivery Address Information

Customers are responsible for providing complete and accurate delivery details at the time of ordering.

• Please check your address information before completing your order.
• We cannot be responsible for delays caused by incorrect or incomplete address details provided by customers.
• If you notice an error after placing an order, please contact our support team as soon as possible.

6. Delivery Delays

Although we aim to ensure orders arrive within the estimated delivery timeframe, delays may occasionally occur due to factors including delivery network conditions, weather events, seasonal periods or incorrect address information.

If your order has not arrived within the expected timeframe, please contact us and we will assist with checking the delivery status.

7. Missing Or Damaged Parcels

If your order has not arrived or arrives with visible damage, please contact us within 7 calendar days of the expected delivery date.

Please provide your order details and relevant information so we can review the issue and provide appropriate assistance.

8. Order Tracking Information

Where tracking information is available from the delivery provider, relevant tracking details will be provided after dispatch.

9. Contact Information

For questions regarding delivery or an existing order, please contact our customer support team:

Email: support@emberivy.shop

Telephone: 0161 8520309

Support Hours: Monday – Friday, 09:00 – 17:30