Personal Support For Every Customer
Our small in-house team offers genuine one-on-one support for all queries. Whether you need styling advice for our scarves, belts and jewellery, order tracking updates, or guidance on returns and shipping, we’re here to help with no automated bot replies.
Personalised Help From Browse To Delivery
Our small in-house team handles every message manually, no automated bot replies. We can walk you through fabric and metal details of our scarves, earrings, leather belts and hair accessories, track active shipments, or explain our full return process.
If you’re reaching out regarding an existing order, sharing your unique order number lets us pull your details instantly and speed up our reply time.
What We Can Help With
- Styling and material questions for our accessory range
- Tracking and timeline updates for placed orders
- Shipping delays, delivery address changes
- Step-by-step guidance for item returns
Drop Us A Line
Our support team replies to all customer enquiries within one working day.
support@emberivy.shopOrder Support
Queries about returns, exchanges, missing parcels and delivery issues.
Call & Opening Hours
Phone support available during our weekday working hours.
0161 852 0309 Monday – Friday, 09:00 – 17:30Need Help Choosing An Accessory?
Whether you have a question about materials, product details, delivery information or returns, our team is happy to assist before and after your order.
Product Information
Find details about materials, sizing and product care on individual listings.
Delivery Details
View estimated preparation times and delivery information before ordering.
Returns Guidance
Review our return conditions and process before sending an item back.
Full company registration information, data handling rules and privacy terms can be found on our dedicated Privacy Policy page.