1. Introduction
These Terms & Conditions apply when you access the Ember & Ivy website, browse products, place orders or contact our customer support team.
By using this website and placing an order, you agree to follow the terms outlined on this page together with our related policies.
2. Website Use
The website is provided for customers to browse product information, purchase accessories and access customer support services.
Customers are responsible for ensuring that information provided during browsing, account creation or checkout is accurate and complete.
3. Product Information
We aim to provide accurate product descriptions, images and information to help customers make informed purchasing decisions.
Colours, textures and appearance may vary slightly depending on device settings, lighting conditions and material characteristics.
Product availability may change from time to time due to stock levels.
4. Orders And Contract Information
When an order is submitted through our website, customers will receive an order confirmation containing relevant order details.
An order may be reviewed before dispatch to ensure product availability and accurate order information.
If there are any issues affecting order fulfilment, we will contact the customer using the information provided during checkout.
5. Order Changes And Cancellation
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
Requests can only be considered before the order enters the dispatch process.
6. Pricing And Product Availability
Product prices displayed on the website are shown in GBP and may change when product ranges or availability are updated.
We reserve the right to update product information, availability and pricing when necessary.
7. Delivery Information
Delivery arrangements, estimated timeframes and related details are explained in our Shipping Policy.
Customers are responsible for providing accurate delivery information when placing an order.
8. Returns And Refunds
Returns and refunds are handled according to our Refund Policy.
Eligible return requests must normally be submitted within 14 calendar days from the date of delivery.
Approved refunds are normally processed within 5 working days after the return review has been completed.
9. Customer Accounts
Customers are responsible for maintaining accurate account information and keeping account details secure.
If account information changes, customers should update their details or contact our support team for assistance.
10. Intellectual Property
Website content, including text, images, branding elements and design materials, belongs to Ember & Ivy or approved content providers.
Content may not be copied, reproduced or used without appropriate permission.
11. Website Availability
We aim to keep the website available and functioning correctly. However, temporary interruptions may occur due to maintenance, technical updates or circumstances outside our control.
12. Limitation Of Information
Product descriptions and website information are provided to help customers understand available products and services.
Customers should review product details, delivery information and related policies before completing an order.
13. Policy Updates
We may update these Terms & Conditions when website features, business processes or applicable requirements change.
The latest version published on this page will apply to future website use and orders.
14. Governing Law And Jurisdiction
These Terms & Conditions and any matters arising from the use of this website or the purchase of products shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes or concerns relating to these terms will be handled in accordance with the applicable laws and legal procedures of England and Wales.
15. Contact Information
For questions regarding these Terms & Conditions, please contact our customer support team:
Email:
support@emberivy.shop
Telephone:
0161 8520309
Support Hours:
Monday – Friday, 09:00 – 17:30