Ember & Ivy offers a selection of women’s accessories, including scarves, earrings, leather belts and hair accessories. Each product page provides available details such as materials, design features and care information.

Product descriptions include relevant information to help you compare styles and features before ordering. If you need further information about a specific item, you can contact our customer support team before placing an order.

Orders are normally prepared within 1–2 working days after order confirmation. During busy periods, preparation times may vary slightly. Customers will receive relevant order updates when available.

Delivery time depends on the selected delivery service and destination. Standard delivery normally arrives within the timeframe stated during checkout and in our Shipping Policy.

If you need to update order details, please contact us as soon as possible after placing your order. Requests can only be considered before the order has entered the dispatch process.

Eligible unused items may be returned within 14 calendar days from the date of delivery. Items must be returned in their original condition with packaging where applicable. Please review our Refund Policy for full return requirements.

Approved refunds are normally processed within 5 working days after the returned item has been received and checked. The time required for funds to appear may vary depending on the customer’s financial institution.

You can contact our support team by email at support@emberivy.shop or by telephone at 0161 8520309. Our customer support hours are Monday to Friday, 09:00–17:30.