Privacy Policy

Website Information

Privacy Policy

This Privacy Policy explains how Ember & Ivy collects, uses and protects information provided when customers use our website, place orders or contact our team.

1. About This Policy

Ember & Ivy respects the privacy of website visitors and customers. This policy explains how personal information is handled when browsing our website, purchasing products or contacting customer support.

2. Business Information

The website is operated by:

SILVER ROCK PLANET LTD
Company Number: 16524883

Registered Address:
6 Redesmere Close, Timperley, Altrincham, England, WA15 7EE

For privacy-related enquiries, customers can contact us using:

Email: support@emberivy.shop
Telephone: 0161 8520309

3. Information We Collect

We may collect information provided when customers:

  • Create an account or place an order.
  • Provide contact details during checkout.
  • Contact customer support with enquiries.
  • Browse our website and interact with website features.

Information may include name, email address, telephone number, delivery details, order information and communication records.

4. How We Use Information

Information collected may be used for the following purposes:

  • Processing and managing customer orders.
  • Providing delivery and order updates.
  • Responding to customer enquiries.
  • Improving website functionality and customer experience.
  • Maintaining records required for business operations.

5. Order And Customer Records

When an order is placed, relevant information is retained to manage the order process, provide customer support and maintain appropriate business records.

Order records are generally retained for up to 6 years where required for accounting, regulatory or business record purposes.

6. Website Usage Information

We may collect technical information such as browser type, device information, website interactions and general usage data.

This information helps us maintain website performance and improve how visitors navigate our pages.

7. Cookies

Our website uses cookies and similar technologies to support website functionality, remember preferences and understand general website usage.

For further information, please see our Cookie Policy.

8. Sharing Information

Personal information is only shared where necessary to provide website services, complete business operations or meet applicable legal requirements.

Examples may include delivery providers, website service providers and technical support providers who assist with website operation.

9. Data Security

We take reasonable steps to protect customer information and maintain appropriate security practices for website operations.

Customers should also take care when protecting account details and personal information when using online services.

10. Data Retention Periods

Different types of information may be retained for different periods depending on the purpose of use.

  • Customer order records: up to 6 years where required for business records.
  • Customer support communications: normally retained for up to 24 months.
  • Website preference information: according to applicable cookie periods.

11. Your Rights

Customers may have rights regarding their personal information, including requesting access, correction or deletion where applicable.

Requests can be made by contacting our support team.

12. Changes To This Policy

We may update this Privacy Policy when business practices, website features or applicable requirements change.

Any updated version will replace the previous information published on this page.

13. Contact Us

For questions regarding this Privacy Policy, please contact:

Email: support@emberivy.shop
Telephone: 0161 8520309